Refund policy

HEIR Vintage & Luxury Return & Refund Policy

We accept return requests within 7 days of confirmed delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received, with all HEIR tags and security tags attached. Any included dust bags, straps, authenticity materials, accessories, or other accompanying items must also be returned.

Because our inventory consists primarily of vintage and pre-owned luxury goods, items may show signs of age, wear, or previous use. We make every effort to accurately photograph and describe the condition of each item. Please review all photos, measurements, descriptions, and condition details carefully before purchasing.

Returns will not be accepted for items that have been worn, used, altered, damaged after delivery, or returned without the original tags or included accessories.

Customers are responsible for return shipping costs unless the item received was materially different from the listing or arrived damaged.

Once an approved return is received and inspected, a refund will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.

To request a return, please contact us within 7 days of delivery at your HEIR customer service email before sending the item back.